The AI lead manager replies in the buyer's language, in English or Spanish. Your team can read an English lead summary, score reasons and activity timeline while the original conversation stays in the buyer's language. The reverse works too: an English-speaking buyer can talk to the assistant at a Spanish-speaking agency.
Illustrative workflow. All people, listings and addresses in these examples are fictional.
Example: the buyer's messages remain Spanish. The English summary and timeline explain the lead to the agent; they are not a translated transcript.
Your team can switch the panel between English and Spanish.
Read the summary, score reasons and timeline in English, alongside the original chat.
One tap pauses the assistant so an agent can reply. The agent writes their own message in the conversation.
No. The assistant follows the buyer's language and can continue in Spanish.
No. It provides English summaries, activity labels and score reasons. Original buyer and agent messages remain in the language they were written.
The assistant can reply in English while the agency team uses its Spanish panel. Booking messages and reminders follow the buyer's language.
No. The configured Ecuador vocabulary uses departamento and arriendo; the Spain vocabulary uses piso and alquiler. Your agency's location determines that vocabulary.
Buyer replies become a lead card with needs, a score and its reasons.
Buyers choose a calendar time in chat; the confirmed showing and reminders follow.